Data privacy notification

This BLS Global Privacy Notification is effective as of 14th February 2025.

This Privacy Notification explains how BLS uses personal data about you on our websites, or other sites that display this Privacy Notification. It also applies to information gathered from your visits to our facilities.

1. Specific provisions

In specific situations, other provisions apply or supplement this Privacy Notification:

• When applying for a job with BLS, only the Privacy Notification for Recruitment applies.
• When using our websites, the Policy on Cookies supplements this Privacy Notification.

2. Protecting your personal data

With operations and a presence in various countries, personal data may be transferred or accessed internationally as part of BLS’s business. Any such transfers are carried out in accordance with applicable local data privacy laws and regulations. BLS is committed to upholding high standards of data protection that comply with the relevant local regulations.

3. Types of personal data we use, purpose, and legal basis

Consumers

BLS rarely uses personal data about consumers; however, we might use it to deliver shipping services to you or our customers (e.g. customs clearance, document and parcel shipments). In such cases we use contact information (name, address, email, phone number) and delivery and packaging information. As required by applicable laws, BLS documents personal data in financial transactions when fulfilling our agreements.

BLS customers (excluding consumers)

If you are a customer of BLS, we use personal data to fulfill the agreement between the parties: managing the agreement, processing payment and coordinating delivery. We use business contact information, job title, and gyroscope or accelerometer information (used to detect whether it is an app user or a bot). BLS is also legally required to document personal data in financial transactions.

Suppliers, vendors, or other third parties

We use business contact information, job title, location data, banking information and third-party compliance screening to manage the agreement, process payments and coordinate the delivery of goods and services, and to document personal data in financial transactions as required by law.

Consultants to BLS

We use business contact information, professional CV and job title, date of birth and other relevant personal information, banking information and information relating to the consultancy tasks, in order to fulfill and administer the agreement and process payment.

Guests at our facilities

If you visit our facilities, we use contact information, work-related information (title, workplace) and personal information (such as license plate, if you used a parking lot) to identify you and to inform you about applicable visitor rules. The legal basis is our legitimate interest, your freely given consent, or the necessity of processing for contractual obligations.

Business administration & marketing

If you contact us, we use your data to document quality and compliance. If you are a customer, visit our websites or social media, use our apps or sign up for newsletters, you will receive information, notifications, offers or similar communications tailored to your preferences. This profiling may use newsletter content, stated areas of interest, cookies (only those you have allowed), information from your social media profiles, and data from our customer databases. We do not use automated decision-making that has a legal or similarly significant effect on you.

Compliance and security operations

We monitor user behavior and have implemented security solutions on our website, systems and premises. For these purposes we collect contact information, cookies, user behavior and logs, and images captured by video surveillance in designated areas at BLS premises.

4. Sharing, transfer and protection of your data

In addition to sharing your personal data within BLS, we may share it with third parties such as business partners, suppliers, vendors, consultants, agencies, customers, governmental bodies, courts and IT hosting and service providers, only where relevant and necessary to perform the activities described here. We may use providers such as Google Analytics to analyze use of our service and improve user experience, where you have allowed it in our cookie banner. As an international company, BLS may transfer personal data to divisions, subsidiaries or affiliated companies worldwide, based on appropriate international data transfer mechanisms such as an adequacy decision, Standard Contractual Clauses, or other approved measures. We do not sell personal data.

5. Automated decisions

BLS uses automated decision-making in relation to some personal data for certain services and products; for example, our fraud prevention and detection efforts on our online platforms. You may request information about the decision-making methodology and ask us to verify that the automated decision has been made correctly. We may reject such requests as permitted by applicable law, including where providing the information would disclose a trade secret or interfere with the prevention or detection of fraud.

6. Use of artificial intelligence

BLS uses artificial intelligence to enhance many of our products and services, including generative AI features such as Microsoft Copilot. Where AI is used during interactions (for example via Teams meetings), we process your name, title, contact details, profile information, correspondence, images and voice recordings as applicable and in accordance with your data privacy settings. Our deployment of AI is guided by principles of accountability, fairness and transparency, with oversight and governance structures monitoring AI usage. The processing of personal data in this context is based on our legitimate interest or your consent, where applicable law allows.

7. Security measures

We work with suppliers that implement security measures in accordance with industry best practices. We use encrypted data communications when transferring sensitive and confidential personal data and maintain comprehensive organizational, physical and technical security arrangements. Personal data is stored on servers with restricted access in secured facilities, protected by antivirus software, firewalls and other safeguards, and our security measures are continuously evaluated.

8. Retention of personal data

BLS retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, unless we are required by law to retain it for a longer period. Specifically:

• We retain your data as long as we have an ongoing relationship with you (for example, an active account or unwithdrawn marketing consent).
• We keep your data only while your account is active or for as long as needed to provide services to you.
• We retain your data as long as necessary to comply with our legal and contractual obligations.
• We keep your data for as long as advisable to safeguard our legal position (e.g. statutes of limitations, security, litigation or regulatory investigations).

9. Rights of data subjects

Under applicable law, you are entitled to certain rights regarding your personal data, subject to exemptions. These include the right to:

• Request access to the personal data we hold about you.
• Request rectification of any inaccurate or incomplete data.
• Object to the use of your personal data in specific circumstances.
• Request erasure of your personal data under certain conditions.
• Request restriction of the processing of your personal data.
• Request data portability in a structured, commonly used, machine-readable format.
• Withdraw consent at any time, without affecting processing carried out before the withdrawal.
• File a complaint with a data protection authority.

To exercise any of these rights, please write to [email protected] or use our contact form. Please note that certain personal data may be exempt from these rights under applicable data privacy laws or other regulations.