Have a problem with a lost or damaged package? Provide us with the details and we’ll put all hands on deck to investigate.
Claims must be submitted within 30 days of the scheduled delivery date in cases of lost or damaged shipments. Prompt reporting helps us ensure a thorough and timely investigation.
To report a lost or damaged shipment, simply complete the claim form with the required details. Once submitted, our team will promptly review the information and reach out to you to follow up on the case.
You’ll need your tracking number to get started. Keep any invoice that can provide value of the package. If you have a damaged package, hold on to the contents and the packaging.
