All Booking & Shipping FAQs
Can I book if I do not have a company?
Bookings can only be placed by VAT-registered companies. If you have any questions about eligibility, please contact our team for further assistance.
Is there a fee for canceling a shipment?
If you generate a shipping label for a package but do not use the service, no shipping charges will apply. However, if you are shipping ocean freight and need to cancel after the booking confirmation has been issued, you must provide a cancellation notice at least seven (7) days before the scheduled Estimated Time of Departure (ETD). In such cases, a cancellation fee will be charged for each canceled container.
How and where can I get a quote for shipping my goods?
To receive a quote for your shipments, contact our sales team. Our experts will provide you with tailored pricing based on your shipping needs and requirements.
What happens if I cancel my shipment?
If you cancel a shipment that has not been used, no charges will apply. However, for ocean freight shipments, if you cancel more than seven days before departure, a cancellation fee will be charged. If the cancellation occurs within seven days of departure, a no-show fee will apply.
What does 'country of origin' mean in shipping?
The country of origin refers to the country where a product was manufactured, produced, or grown before being shipped. It plays a crucial role in customs regulations, tariffs, and trade compliance.
What happens if BLS delays my shipment?
For parcel shipments, delivery guarantees apply once the shipment reaches the destination country. If we fail to meet the guaranteed delivery timeframe, the customer will be eligible for compensation. For ocean freight shipments, if we fail to load your cargo on the scheduled vessel or if there is a departure delay of more than three days, you will be eligible for compensation.
Still have questions?
Send us a message and we'll take it from there.