Even a small difference in dimensions can significantly impact shipping costs and space allocation. For ocean freight shipments, we require updated measurements, or a misdeclaration fee may apply.
For parcel shipments, we register the actual weight and dimensions using automated scanning systems. Charges will be based on the real weight and dimensions recorded at the time of processing.
To file a claim, you must submit a written notification to the Customer Service team in the respective country. They will provide you with a Claims Guide, which outlines the required steps and necessary documents for processing your claim.
For parcel shipments, you can submit your claim directly through our tracking page, making the process faster and more convenient.
A claim statement is a document that summarizes the shipment details and the loss incurred, including a detailed breakdown of the claimed value.
Yes, you can file a report after delivery; however, the timeframe for submitting a claim depends on the type of issue. Different claims, such as loss, damage, or delays, have specific deadlines for submission.
To ensure your claim is processed correctly, please check the applicable time limits or contact our team for assistance.
If your cargo arrives damaged or missing, please report it immediately to your local sales representative or customer support team. Delayed notifications may affect your eligibility for compensation or claims processing. For assistance, contact us as soon as possible.
You can submit your claim directly through our claims portal for a faster and more efficient process. Alternatively, you may send your claim and supporting documents to your sales representative, who will guide you through the next steps. For further assistance, feel free to contact our team.
We aim to process and resolve your claim as quickly as possible. Once all required documentation has been submitted, our team will review and handle your claim promptly.
Processing times may vary depending on the complexity of the case, but we will keep you informed throughout the process.
Yes, you can track your shipments through our tracking page, where you will find the latest updates on your delivery status.
We’re here to help. Find the customer service route best suited for you.
Something went wrong? Submit your claim, and our team will take care of it.
Monitor your shipment in real time. Enter your tracking number to get started.
Need a shipping solution that fits your business? Contact our sales team today and we will respond to your request within the next 2 working days.
