All Billing & Payments FAQs
How do I cancel my order and get a refund?
For parcel shipments, once a package has been scanned and registered in transit, the service cannot be canceled. However, if the service has not been used or the shipment has not been processed at any of our facilities, no charges will apply.
What's the difference between the invoice date and the due date?
The invoice date is when the invoice is issued, while the due date is the deadline by which payment must be made.
Can I apply for credit?
Yes. Once you are an active customer, you can request credit terms. To apply, contact your sales representative. Your request will undergo a risk assessment before approval.
Can I dispute my invoice if I disagree with the charges?
Yes. If you believe there is an error in your invoice, you can submit a dispute through your sales representative, providing details of the issue. Our Dispute Resolution team will review your case and respond within two business days.
What happens if my dispute is rejected?
If your dispute is rejected, it means our review found no errors in the original invoice, and payment is expected by the due date. If you still disagree, you may submit a new dispute with additional supporting details.
Still have questions?
Send us a message and we'll take it from there.