For parcel shipments, once a package has been scanned and registered in transit, the service cannot be canceled. However, if the service has not been used or the shipment has not been processed at any of our facilities, no charges will apply.
The invoice date is when the invoice is issued, while the due date is the deadline by which payment must be made.
Yes. Once you are an active customer, you can request credit terms. To apply, contact your sales representative. Your request will undergo a risk assessment before approval.
Yes. If you believe there is an error in your invoice, you can submit a dispute through your sales representative, providing details of the issue. Our Dispute Resolution team will review your case and respond within two business days.
If your dispute is rejected, it means our review found no errors in the original invoice, and payment is expected by the due date. If you still disagree, you may submit a new dispute with additional supporting details.
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Need a shipping solution that fits your business? Contact our sales team today and we will respond to your request within the next 2 working days.
